We have been progressively upgrading our online and mobile banking services to enhance your digital experience with us. Over the next few months we’ll be introducing further enhancements, including a key upgrade to our platforms.

 

Online Banking

Over the next few months, you’ll experience a simpler navigation, quicker access to important features, and new look-and-feel on our online banking pages.
 
However, you will also experience temporary changes to how you access some services and features. Please bear with us as some less commonly used features might become unavailable for a period of time. For this, we apologise for the inconvenience and ask for your understanding during this transition. For more information on the changes, please refer to the FAQ below, which may be updated from time to time.

Mobile Banking

To ensure seamless access to your mobile banking account, please download our new HSBC Singapore app today. This mobile app has been built with your needs in mind. If you are using our existing HSBC Mobile Banking app, please note that it will no longer be available from 29 November 2019. Click here to read more.

Top enquiries

Summary of the key changes and where you can access the services

Please refer to the sections below for the changes to the key services and how you can access them through other ways:

For services related to your account
Services Online Banking - Secure Messages
Call Contact Centre
Visit any branch
Mail us hardcopy form
Stop cheque
       
Order cheque book
     

 

Download the form

For services related to your account
Services Stop cheque
Online Banking - Secure Messages
 
Call Contact Centre
 
Visit any branch
 
Mail us hardcopy form  
Services Order cheque book
Online Banking - Secure Messages
 
Call Contact Centre
 
Visit any branch
 
Mail us hardcopy form

 

Download the form

For services related to your credit and debit cards
Services Online Banking - Secure Messages
Call Contact Centre
Visit any branch
Mail us hardcopy form
Temporary increase in credit card limit
       
Debit/Credit card PIN replacement
     

 

Download the form

For services related to your credit and debit cards
Services Temporary increase in credit card limit
Online Banking - Secure Messages
 
Call Contact Centre
 
Visit any branch
 
Mail us hardcopy form  
Services Debit/Credit card PIN replacement
Online Banking - Secure Messages
 
Call Contact Centre
 
Visit any branch
 
Mail us hardcopy form

 

Download the form

For actions related to account services
Services Online Banking - Secure Messages
Call Contact Centre
Visit any branch
Mail us hardcopy form
Setup new transaction alert
     

 

Download the form

Change transaction alert
     
Download the form
Hide/ unhide accounts on Online Banking
       
For actions related to account services
Services Setup new transaction alert
Online Banking - Secure Messages
 
Call Contact Centre
 
Visit any branch
 
Mail us hardcopy form

 

Download the form

Services Change transaction alert
Online Banking - Secure Messages
 
Call Contact Centre
 
Visit any branch
 
Mail us hardcopy form
Download the form
Services Hide/ unhide accounts on Online Banking
Online Banking - Secure Messages
 
Call Contact Centre
 
Visit any branch
 
Mail us hardcopy form  
For services related to your account statements
Services Online Banking - Secure Messages
Call Contact Centre
Visit any branch
Mail us hardcopy form
Bank account eStatement and eAdvice setup
       
Credit card eStatement setup
       
Previous statement request
       
For services related to your account statements
Services Bank account eStatement and eAdvice setup
Online Banking - Secure Messages
 
Call Contact Centre
 
Visit any branch
 
Mail us hardcopy form  
Services Credit card eStatement setup
Online Banking - Secure Messages
 
Call Contact Centre
 
Visit any branch
 
Mail us hardcopy form  
Services Previous statement request
Online Banking - Secure Messages
 
Call Contact Centre
 
Visit any branch
 
Mail us hardcopy form  
For services related to your Time Deposits
Services Online Banking - Secure Messages
Call Contact Centre
Visit any branch
Mail us hardcopy form
Update Time Deposit maturity instruction
     

 

Download the form

For services related to your Time Deposits
Services Update Time Deposit maturity instruction
Online Banking - Secure Messages
 
Call Contact Centre
 
Visit any branch
 
Mail us hardcopy form

 

Download the form