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Special Financial Relief Programme

COVID-19 relief measures

Special Financial Relief Programme (SFRP) related to COVID-19 outbreak

We care about the well-being of our customers and our community. We are offering relief measures to our existing customers with retail banking account, mortgage or unsecured credit facilities (Credit Card, Personal Line of Credit, Personal Loan or Debt Consolidation Plan) to help ease your financial burden and access basic banking services during this period.

In good and bad times, we are here to help. Together We Thrive.

Mortgages

If your finances are impacted during this COVID-19 outbreak, HSBC can help you by deferring your monthly mortgage repayment till 31 December 2020 by giving you the option to either (1) defer repayment of the principal portion of your monthly instalment while you repay only the interest; or (2) the full monthly repayment (principal and interest) while the interest continues to accrue during this period.

Eligibility

  • Existing HSBC Home Loan customers with cashflow constraint due to COVID-19 situation
  • Applicants' monthly repayment must not be more than 90 days past due

Enquiries

To find out more, leave us your contact details and we will be in touch within 5 working days (during office hours).

To apply, please complete the form and email to sfrpmortgage@hsbc.com.sg.

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If you need to get in touch with us, our online chat agents are here for you.

Please contact our Live Chat for further enquires during operating hours:

Monday - Friday  8:30am to 10:00pm

Saturday - Sunday 10:00am to 10:00pm

Frequently asked questions

Important reminder: This SFRP (Mortgages) helps you defer the repayment of the principal and/or interest of your existing home loan until 31 Dec 2020.

However, please note that Interest on the outstanding loan will still accrue and need to be repaid as scheduled.

After the deferment period, your monthly repayment amount (both principal and interest) could be higher depending on the required loan repayment computed on your outstanding loan over the remaining tenor of the agreed loan period.

Before applying, please carefully assess your financial circumstances, future repayment ability, potential economic changes as well as the impact on interest rates and total interest payable over the loan period. 

Terms and conditions apply. The bank has full discretion in deciding whether or not to accept and/or approve an application.

Unsecured

If your personal finances are impacted by the COVID-19 situation and you are facing challenges in repaying your unsecured credit facilities with HSBC, we can help to convert your current outstanding balance into an instalment plan under the Special Financial Relief Programme (SFRP).

SFRP (Unsecured) will convert your existing outstanding balances into an instalment plan at an effective interest rate of 8% p.a. for tenor of up to 5 years.

Upon successfully converting your outstanding balance into an instalment plan under SFRP (Unsecured), please note that you will be unable to use your existing unsecured credit facilities until the full repayment of the instalment plan

Eligibility

Applicant must meet the following criteria:

  • Singaporean or Singapore Permanent Resident
  • Existing customers with HSBC Credit Card, Personal Line of Credit and/ or Personal Loan product(s), and outstanding amount(s) in each product is between 30 and 90 days past due.
  • Finances have been impacted by COVID-19 situation, resulting in reduction of at least 25% of monthly income after 1 February 2020 
  • Not enrolled under any existing debt repayment schemes (e.g. Debt Consolidation Plan (DCP), Repayment Assistance Scheme (RAS), Debt Management Plan (DMP) or Debt Relief Plan (DRP) with any Financial Institutions) 
Illustration on estimated monthly repayment amount
Tenor (years) 1 2 3 4 5
Equivalent flat interest rate (p.a.)*
4.4% 4.3% 4.3% 4.3% 4.3%
Applied/ Effective interest rate (p.a.)
8.0% 8.0% 8.0% 8.0% 8.0%
Loan Amount: SGD10,000
SGD870 SGD453 SGD314 SGD245 SGD203
Loan Amount: SGD20,000
SGD1,740 SGD905 SGD627 SGD489 SGD406 
Loan Amount: SGD30,000
SGD2,610 SGD1,357 SGD941 SGD733 SGD609 
Illustration on estimated monthly repayment amount
Tenor (years) Equivalent flat interest rate (p.a.)*
1 4.4%
2 4.3%
3 4.3%
4 4.3%
5 4.3%
Tenor (years) Applied/ Effective interest rate (p.a.)
1 8.0%
2 8.0%
3 8.0%
4 8.0%
5 8.0%
Tenor (years) Loan Amount: SGD10,000
1 SGD870
2 SGD453
3 SGD314
4 SGD245
5 SGD203
Tenor (years) Loan Amount: SGD20,000
1 SGD1,740
2 SGD905
3 SGD627
4 SGD489
5 SGD406 
Tenor (years) Loan Amount: SGD30,000
1 SGD2,610
2 SGD1,357
3 SGD941
4 SGD733
5 SGD609 

* Equivalent flat interest rate is for reference only and is based on a front-end-add-on calculation method (Interest = loan amount x flat interest rate x tenor).

Calculation shown above is indicative and for illustrative purposes only.

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If you need to get in touch with us, our online chat agents are here for you.

Please contact our Live Chat for further enquires during operating hours:

Monday - Friday  8:30am to 10:00pm

Saturday - Sunday 10:00am to 10:00pm

Debt Consolidation Plan

If your personal finances are impacted by the COVID-19 situation and you are facing challenges in repaying your Debt Consolidation Plan with HSBC, we can help you reduce your monthly repayment amount by extending the tenor of your Debt Consolidation Plan for up to 5 years (please note that the total interest payable throughout the tenor of your Debt Consolidation Plan will be increased accordingly).

Eligibility

Applicants must meet the following criteria:

  • They hold an existing HSBC Debt Consolidation Plan
  • The outstanding amount in respect of their HSBC Debt Consolidation Plan is between 30 and 90 days past due
  • Loss of income of at least 25% after 1 February 2020

Illustration

Existing Debt Consolidation Plan
Loan amount SGD50,000
Equivalent flat interest rate (p.a.)* 3.8%
Applied/ Effective interest rate (p.a.) 7.0%
Tenor (years) 7
Total interest payable SGD13,390
Monthly repayment amount SGD755
Remaining tenor (years) 4
Existing Debt Consolidation Plan
Loan amount Equivalent flat interest rate (p.a.)*
SGD50,000 3.8%
Loan amount Applied/ Effective interest rate (p.a.)
SGD50,000 7.0%
Loan amount Tenor (years)
SGD50,000 7
Loan amount Total interest payable
SGD50,000 SGD13,390
Loan amount Monthly repayment amount
SGD50,000 SGD755
Loan amount Remaining tenor (years)
SGD50,000 4
Revised Debt Consolidation Plan
With tenor extension (years) 1 2 3 4 5
Revised remaining tenor (years) 5 6 7 8 9
Revised monthly repayment amount (estimated) SGD624 SGD538 SGD476 SGD430 SGD395
Revised total interest payable (estimated) SGD14,608 SGD15,852 SGD17,120 SGD18,224 SGD19,077
Revised Debt Consolidation Plan
With tenor extension (years) Revised remaining tenor (years)
1 5
2 6
3 7
4 8
5 9
With tenor extension (years) Revised monthly repayment amount (estimated)
1 SGD624
2 SGD538
3 SGD476
4 SGD430
5 SGD395
With tenor extension (years) Revised total interest payable (estimated)
1 SGD14,608
2 SGD15,852
3 SGD17,120
4 SGD18,224
5 SGD19,077

* Equivalent flat interest rate is for reference only and is based on a front-end-add-on calculation method (Interest = loan amount x flat interest rate x tenor).

Calculation shown above is indicative and for illustrative purposes only.

Enquiries

Please note that

  • You may apply for SFRP (Debt Consolidation Plan) from 18 May 2020 to 31 December 2020.
  • Upon approval of your application, we will inform you of the estimated revised monthly repayment amount and total interest payable via email. After you have acknowledged this, the tenor of your Debt Consolidation Plan will be extended accordingly. 
  • We will notify you via a letter when the tenor of your Debt Consolidation Plan has been extended. You are required to continue making the current monthly repayments in respect of your Debt Consolidation Plan until such extension takes effect. 
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If you need to get in touch with us, our online chat agents are here for you.

Please contact our Live Chat for further enquires during operating hours:

Monday - Friday  8:30am to 10:00pm

Saturday - Sunday 10:00am to 10:00pm

Frequently asked questions

Important reminder: Extending the loan tenor will increase the total interest payable throughout the tenor of your Debt Consolidation Plan. Hence, you should consider this only if you need some relief in respect of your monthly debt obligations. The application is subject to HSBC’s review and approval. 

Retail Banking Accounts

If your personal finances are impacted by the COVID-19 situation and you are facing challenges in maintaining the minimum average daily or monthly balances in your banking accounts, we're here to help.

As part of HSBC's SFRP relating to COVID-19 outbreak, you can now opt in for a waiver of the Below Balance Fee on your retail banking account.

For failed GIRO deduction charges, there is no need to apply. HSBC will not levy these charges between 6 May 2020 and 31 Dec 2020.

Enquiries

Please note that the application for SFRP (Retail Banking Accounts) will start from 6 May till 31 December 20201 (both dates inclusive).

user staff icon

If you need to get in touch with us, our online chat agents are here for you.

Please contact our Live Chat for further enquires during operating hours:

Monday - Friday  8:30am to 10:00pm

Saturday - Sunday 10:00am to 10:00pm

Frequently asked questions

Important reminder: Terms and conditions apply.

1Please note that the below balance fee on respective account(s) will only be waived from the month in which you have submitted your application till 31 December 2020. For avoidance of doubt, if you have submitted a request in the month of December 2020, the below balance fee will be waived for December 2020 and not for prior months.