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Covid-19 information and support

Supporting you through these difficult times as a community

We're here to help

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Help and advice on Special Financial Relief Program measures for your retail banking account, mortgage, insurance, or unsecured credit facilities (credit card, personal loan or personal line of credit).

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Stay safe online and guard against coronavirus scams.

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See how you can use online and mobile banking without leaving home.

Special Financial Relief Programme (SFRP)

Realtor giving young family key to new house; image used for Special Financial Relief Programme Mortgages.

Find out about the two deferment options available, how to opt in, and important information for your mortgage terms.

Couple checking their finances; image used for Special Financial Relief Programme Unsecured.

If your COVID-19 has impacted your finances, you have the option to convert your outstanding balance on unsecured credit facilities with HSBC into an instalment plan.

Woman looking at smart phone; image used for Special Financial Relief Programme Retail Banking Accounts.

You may apply to waive your Below Balance Fees on your retail banking account, from 6 May 2020 to 31 Dec 2020.

A man is reading paper in living room; image used for Special Financial Relief Programme Debt Consolidation Plan.

If you have a Debt Consolidation Plan you can lower your monthly repayment amount by extending your loan tenor for up to 5 years.

Featured help and support articles


Get help with online banking or our mobile banking app (on compatible devices) without having to leave your home.


Manage your finances at your fingertips.


With the Movement Control Ordinance in place, we have had to update our branch services and hours. View the latest information.