The impact of COVID-19 is being felt right across Singapore, and we hope that you, your family and your friends remain safe and well.
To support you through these challenging times, we have introduced relief measures as well as put together some tips to help you manage your financial needs and remain safe in these difficult times.
In tough and good times, we are here to help. Together we thrive.
#StayHome #StaySafe #BankSmart
Helping you manage your debt and access basic banking services
We have introduced a Special Financial Relief Programme (SFRP) to our existing customers with retail banking account, mortgage or unsecured credit facilities (Credit Card, Personal Loan, Personal Line of Credit or Debt Consolidation Plan) to help ease your financial burden and access basic banking services during this period.
Mortgage repayment deferment
Option of Interest Servicing (deferment of Principal Repayment) or Payment Holiday (deferment of Principal and Interest Repayment), up to 31 Dec 2020.
Lower monthly repayment amount for your debt consolidation plan
Extend your loan tenor for up to 5 years for a lower monthly repayment amount.
From 6 May to 31 December 2020, HSBC will not levy failed GIRO deduction charges on existing customers with retail banking accounts.
Helping you stay insured
At HSBC Life, we promise to help protect you and your family in times of need.
Because a promise is still a promise, we are pleased to present to you our complimentary special benefits for Novel Coronavirus (COVID-19). This new range of benefits, at no additional cost, will also be extended to your family members.
Furthermore, for policies with premiums due between 1 April 2020 to 30 September 2020 (both dates inclusive), policyholders can apply to defer their premiums payment for up to 6 months and continue to receive coverage. For more information, please refer to our FAQs.
Supporting your everyday banking needs
Digital banking channels to manage your finances securely
Our digital banking channels provide a convenient way for you to manage your finances from the comfort and safety of your home. Be it on mobile or via online banking, you can continue to stay connected with your finances and carry out your everyday banking needs securely.
If you are unable to use our online or mobile banking services, rest assured that we are here for you. It may just take a little longer than usual to get through to us on the phone.
Temporary branch closures for the safety of our community
From June 2 2020, HSBC will reopen the Hillview and Holland Village Branch in line with the Ministry of Health’s controlled approach to resume business operations. In addition, from June 8 2020, customers can visit our open HSBC branches for Financial advisory and Wealth management services strictly on a by-appointment only basis. View branch closure and services information.
How you can stay safe
There has been an increase in fraud cases related to COVID-19, whether it be in the form of phishing emails, fraudulent goods, or disinformation campaigns. Remember – HSBC will never ask you for your log on details, including your passwords, to move money to a 'safe' account nor collect your account and personal details via social media or email
Stay Safe and Bank Smart with these useful tips:
8 cyber-smart tips
As your digital footprint grows and your reliance on online transactions increases, it's important to learn how to be proactive in protecting yourself from cybercrime.
Comprehensive fraud guide
Learn about common scams and precautionary measures you can take to protect yourself online.